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Unboxing: HP Deskjet 8500 Pro

07.05.2009, written by , 4 Comments

Last week HP Aus­tria sent me one of their multipurpose-flagships for test­ing pur­poses. Since five days the one they call 8500 thrones amidst my other hard­ware, ever-obiently serv­ing scans and var­i­ous kinds of prints. What­ever Deskjet-printer fea­ture you’ve ever read about, this huge box packs all the heat: auto­matic duplex prints, a touch screen dis­play, LAN– and WLAN-integration and much more. HP says it’s a real ink-saver, too, but since the head­quar­ters of datadirt media group have become a paper­less office long ago, I lack comparison.

The Deskjet 3500 comes with four sep­a­rate ink slots and a sticker on top of the printer claims that the “cost per page and energy use are 50% less than lasers”, but your aver­age cus­tomer has prob­a­bly by now learned the les­son “don’t believe prod­uct stick­ers, espe­cially when they come with a foot­note” the hard way by now. But still, there are fac­tors which can be mea­sured by an ama­teur like me: speed, print qual­ity, usabil­ity — there’s one thing I didn’t test though and that’s the fax capa­bil­i­ties. Run­ning a paper­less office, I’m not much of a fax-guy either, but if you’re into fax-machines (in a non-vindictive way), this is prob­a­bly a cool one.

And if size does mat­ter, this device rocks almost any other home-office printer I’ve seen. I’m not sure though about the kind of cus­tomers HP is tar­get­ing with this machine: for really huge offices a laser printer is def­i­nitely a faster choice, while for a small home office this huge mon­u­ment of HP entre­pre­neur­ship might seem a lit­tle over­sized. And it’s really loud, too, so if you’re print­ing a lot, you don’t want to put it any­where near your desk.

And that’s the part where the WLAN might come in handy: the instal­la­tion is done in a cou­ple of moments via the touch screen-display. The HP “solu­tion disk” is one behe­moth of a driver-setup. In my case, the ESET Smart Secu­rity didn’t play along well with HP’s soft­ware. To cut a long story short: even though the instal­la­tion rou­tine advised me to set my fire­wall to “rule based” (which is the mode I use any­ways) and grant Mr. 8500 all access, it just wouldn’t work out. The instal­la­tion rou­tine stopped, the sec­ond time around I dis­abled all secu­rity fea­tures and was able to install (and use) the printer. But here comes the tricky part: since my fire­wall wouldn’t pop a the rules wiz­ard, I was instructed to man­u­ally add a rule for a cer­tain UDP port which I wasn’t able to do prop­erly. So like a true myth-buster I smiled dan­ger in the face and knew that from now on it was either secu­rity or printed paper.

Apart from this lit­tle fire­wall inci­dent, every­thing worked just fine — in duplex mode, it took about 7 min­utes to print an 80-page eBook, and pho­tos printed on HPs inkjet paper looked great. But even though the idea of hav­ing all those pos­si­bil­i­ties at my fin­ger­tips does sound tempt­ing, I wouldn’t buy the 8500 Wire­less: I have never ever in my whole dig­i­tal life used any direct-printing func­tions from USB-sticks or cards (yes, everything’s on board), I don’t need a copier and I never send a fax. In this kind of usage sce­nario, the fancy touch screen becomes extremely obso­lete once the WLAN con­nec­tion is set up and work­ing. Sta­tus mes­sages might as well be deliv­ered via dri­ver and pop up on the screen. On Ama­zon, the lit­tle brother named Hewlett-Packard Office­Jet Pro 8500 Unboxing: HP Deskjet 8500 Pro costs about €250 (with­out WLAN and touch screen), while the price of <a href=“the ver­sion I tested Unboxing: HP Deskjet 8500 Pro is €100 higher. But both print­ers have the same cover on their blank paper case — and this con­struc­tion doesn’t look too sturdy at all. Espe­cially under harsh daily office wars con­di­tions this might turn into an annoy­ance, but unfor­tu­nately I have no means of recre­at­ing test con­di­tions like two pub­lic rela­tions assis­tants fight­ing over who gets to pick up their Google SERP page prints first. While the Deskjet Pro 8500 might be a good choice for medium-sized offices, I’d pre­fer an A3 printer with WLAN and a big­ger scan area. So luck­ily, it’s not going to be that hard to part when I send the printer back to HP next week.

Related posts:

  1. Weekly Blo­gis­tan Round-Up no. 02/2009
  2. Blog-Carnival: Best and worst gad­get 2008
  3. Social media triX: turn sub­do­mains into pro­file URLs
  4. The State of the Web, Sum­mer 2008
  5. Oh hi we fixed ur homezpage

So far, 4 Comments on "Unboxing: HP Deskjet 8500 Pro" haven been posted by my readers.

What's your take?
  • Harald Identicon Icon

    HP Soft­ware is the real desaster. Some­times if you unplug the printer (HP 7680) from the net — the dri­ver is mas­sively send­ing pack­ets over the net to dis­cover the “lost” printer. The result is that the cor­re­spond­ing Xp work­sta­tion can’t be shut down any­more. I had a phone call with HP. They told me that it’s a Microsoft prob­lem :)) Because the svchost.exe process was annoy­ing the proces­sor up to 99% load… They didn’t know more to say when I told them which ser­vice was trig­ger­ing the svchost… a HD device dis­cov­ery ser­vice ;) Dis­abling the ser­vice was a workaround. No solu­tion to this until now as far as I know. HP is not the first choice for me per­son­ally any more…

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    ritchie Identicon Icon

    I had an HP printer once, and the soft­ware was huge. I installed every­thing just to real­ize later that the actual dri­ver was the small­est part — but I got some dis­turb­ing Update-slash-ad-software installed. HP never under­stood that dri­vers should be about dri­ving devices, not about pro­mot­ing HP products!

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  • Stee Vee Identicon Icon
    Stee Vee sagte am May 11, 2009 um 12:21 pm

    HP soft­ware dri­vers are a big heap of cr*p. The hard­ware is not that bad, but I don’t under­stand why a com­pany who’s main busi­ness is print­ers can’t do any kind of decent, lean drivers.

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  • Jessica Mint From Best Printer Ink and Cartridges Identicon Icon
    Jessica Mint From Best Printer Ink and Cartridges sagte am September 13, 2010 um 12:44 pm

    Well, I think HP print­ers are durable and effec­tive. I just don’t know about why they’re soft­ware isn’t. They must’ve mis-calculated their test tri­als and wasn’t able to encounter any prob­lem dur­ing its pri­mary test­ing before releas­ing it. :mrt:

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